We are seeking a dynamic and strategic Head of Retail to lead our North American store portfolio of 40+ locations. This executive leader will be responsible for driving revenue, profitability, and market expansion while ensuring alignment with our brand identity, real estate strategy, team leadership, cross-functional alignment, and customer experience. This is a pivotal role based in our New York City corporate office, focused on elevating our retail presence through exceptional operational execution, talent development, and strategic innovation.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Key Responsibilities: Strategic Leadership & Growth Develop and execute a multi-year retail growth strategy for North America, including new store openings, existing market development, and performance optimization. Identify and evaluate new market opportunities and lead the brand’s entry into targeted geographies, aligning with broader brand and business goals. Partner with executive leadership on long-term business planning, organizational structure, and investment priorities for the retail channel. Operational Excellence Own full P&L responsibility for the North America retail business; ensure financial targets are met or exceeded. Drive consistent in-store execution standards, customer service excellence, and operational efficiency across all locations. Establish and oversee KPIs to measure success across sales, conversion, traffic, clienteling, and profitability. Maintain and elevate innovative service models and experiential retail strategies to enhance brand connection. Clienteling & Events Drive the strategic vision and execution of personalized engagement initiatives to build lasting client relationships and maximize lifetime value. Champion a client-first culture across all locations, aligning teams around brand values to elevate customer experience, deepen engagement, and boost revenue. Collaborate with Marketing and Events to deliver immersive, community-driven brand experiences that strengthen client connections and enhance retention. Lead the rollout of innovative service models and experiential retail tactics that enhance in-store connection. Brand Alignment & Cross-Functional Collaboration Ensure retail initiatives are aligned with the brand’s overall messaging and positioning across all touchpoints. Collaborate closely with Planning & Allocation, Merchandising, Visual Merchandising, Marketing, and Events to ensure optimal product flow, brand storytelling, and marketing synergy. Ensure alignment with retail and wholesale channel initiatives to maintain brand equity and accelerate growth. Lead, coach, and inspire a high-performing field leadership team, fostering a culture of accountability, innovation, and results. Drive succession planning, talent development, and training programs that enhance store leadership capabilities and elevate the customer experience. Champion diversity, equity, and inclusion in team building and talent strategy. Collaborate with HR to attract, onboard, and retain top talent across all retail functions. Qualifications: Minimum 15 years of progressive leadership experience in retail, ideally within the fashion, lifestyle, or luxury sectors. Proven success in leading multi-store operations, driving revenue, managing large P&Ls, and expanding into new markets. Deep understanding of retail metrics, customer behaviors, and omnichannel dynamics. Strong cross-functional leadership skills with a collaborative and results-driven approach. Executive presence, strategic agility, and exceptional communication skills. Willingness to travel approximately 50% across North America. At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionSales, Customer Service, and Management IndustriesRetail Apparel and Fashion Referrals increase your chances of interviewing at Veronica Beard by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Disability insurance Get notified about new Head of Retail jobs in New York, NY . New York City Metropolitan Area $185,000.00-$195,000.00 1 week ago New York, NY $95,000.00-$105,000.00 1 week ago New York, NY $100,000.00-$115,000.00 1 week ago New York City Metropolitan Area $110,000.00-$115,000.00 4 weeks ago New York, NY $85,000.00-$95,000.00 5 days ago New York, NY $140,000.00-$180,000.00 1 week ago New York, NY $101,600.00-$152,300.00 5 days ago New York, NY $190,000.00-$240,000.00 1 week ago New York, NY $172,400.00-$250,000.00 2 weeks ago New York City Metropolitan Area $100,000.00-$140,000.00 5 days ago New Store Retail Operations Manager - New York New York, NY $140,000.00-$170,000.00 2 months ago New York, NY $75,000.00-$85,000.00 2 weeks ago New York City Metropolitan Area $150,000.00-$200,000.00 23 hours ago Vice President, Head of Store Design, Luxe New York, NY $172,400.00-$250,000.00 3 days ago New York, NY $160,000.00-$185,000.00 1 week ago New York, NY $317,280.00-$588,960.00 5 days ago New York City Metropolitan Area $156,000.00-$195,000.00 23 hours ago New York City Metropolitan Area $125,000.00-$145,000.00 1 week ago New York, NY $95,000.00-$110,000.00 3 weeks ago New York, NY $120,000.00-$140,000.00 3 weeks ago New York City Metropolitan Area $90,000.00-$100,000.00 20 hours ago Executive Director, Global Emerging Retail New York, NY $180,000.00-$250,000.00 1 week ago New York, NY $95,000.00-$150,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr