Guest Services Representative - Patient Relations_QMCP (Call-In, Shift Varies)
New Today
RESPONSIBILITIES
I. JOB SUMMARY/RESPONSIBILITIES:
• As an initial and final point of contact, the Guest Services Representative (GSR) represents the brand and image of The Queen’s Medical Center - Manamana and The Queen’s Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.
• In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.
• In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.
II. TYPICAL PHYSICAL DEMANDS:
• Sitting, finger dexterity, seeing, hearing, speaking.
• Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pounds of force, stooping/bending, climbing stairs, walking on uneven ground, twisting body, reaching above, at or below shoulders, repetitive arm/hand motion and frequent gripping of an object.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High School diploma or equivalent.
B. EXPERIENCE:
• Ability to deal effectively with internal and external customers.
• Ability to communicate effectively in English, both orally and in writing.
• Knowledge of Microsoft Office applications, i.e. Word and Outlook.
• Prior customer service experience in a hospital or hospitality setting preferred.
Equal Opportunity Employer/Disability/Vet
- Location:
- Honolulu, HI, United States
- Category:
- Office And Administrative Support Occupations