Overview

Elevate Your Career by joining the DoubleTree Denver Family! At the DoubleTree by Hilton Denver we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. We offer all of our employees the following benefits: Highly competitive wages Free Parking Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: Paid Time Off (PTO) Unlimited Paid Time Off (PTO) rollover Paid Time Off (PTO) cash out options Comprehensive employee benefit/insurance programs Company paid life and AD&D insurance Tuition reimbursement Paid Time Off with unlimited PTO rollover and PTO cash out options 7 Paid Holidays Free Ecopass/RTD Pass If you have a genuine passion for hospitality, come and join our team. The DoubleTree by Hilton Denver is a premier destination for both business and leisure travelers. Our hotel offers world-class accommodations and meeting facilities, all backed by the exceptional service that defines the Hilton brand. We pride ourselves on creating unforgettable experiences for our guests, whether they’re here for a conference, a wedding, or a special event.You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Denver with Pyramid Hotel Group can mean for you! The DoubleTree by Hilton Denver is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA This position will remain open until filled. We are looking for a highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications High School Diploma Previous customer service experience preferred Strong computer and organizational skills Compensation Range The compensation for this position is $19.00/Hr. - $19.00/Hr. based on qualifications and experience.