Summary:

Guest Services Hosts welcome guests and answer questions while providing an environment of inclusion, belonging, and satisfaction in order to enhance the guest’s overall experience. Guest Services Hosts are also responsible for helping to maintain the cleanliness of the plaza.

What will you be doing? •Enhance and elevate the resort guest’s experience consistent with Snowbasin’s vision and brand •Engage and connect with guests throughout the day; providing directions and information as needed to ensure guests have a great experience •Manages and disposes of the garbage/recycling of all receptacles on the plaza multiple times a shift •Greet and assist guests unloading/loading of Shuttles; engage guests as they enter and move through the base area •Assist with traffic control and flow across the guest crosswalk at beginning and end of day •Snow and ice removal as needed •Stay up to date on resort offers in order to provide additional information, including but not limited to Snow Sports lessons, retail options, equipment rental, food service hours, etc. •Assist with finding lost individuals and equipment; direct lost items to Lost and Found •Managing and resolving guest issues; de-escalating guests whenever able and elevating guest concerns/complaints to leadership as necessary •Assist other departments as needed, not limited to but including bussing of tables on the plaza

What do you need to be able to do the job? •Excellent customer service and interpersonal skills and a smile •Ability to work within a dynamic team environment •Must be physically capable of working on your feet in all weather conditions for several hours at a time, and must be able to lift up to 50 lbs. Work Schedule and Environment: •7:30am – 12:30pm or 12:00pm – 5:00pm •Must be available to work a minimum of 15 hrs/week, as well as weekends and holidays as needed •Work is performed in a mountainous winter environment in varying weather conditions

Equal Opportunity Employer

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