The Guest Service Agent at The Verve Hotel - Boston Natick is responsible for providing exceptional customer service to hotel guests, handling check-ins and check-outs, answering guest inquiries, and ensuring guest satisfaction throughout their stay.

Responsibilities:

Provide a warm welcome and efficient check-in/check-out process for hotel guests

Assist guests with inquiries, requests, and reservations

Handle guest complaints and issues in a professional and timely manner

Maintain knowledge of hotel services, amenities, and local attractions to enhance the guest experience

Requirements:

Prior experience in customer service or hospitality industry

Excellent communication and interpersonal skills

Ability to multitask and work efficiently in a fast-paced environment

Proficiency in computer systems and reservation software

Available to work weekends and holidays

Benefits:

Competitive compensation at $17.75 per hour

Opportunity for growth and professional development

Vision and Dental Insurance

Discounted rates for hotel stays

Free employee lunch

Free parking

About the Company: The Verve Hotel - Boston Natick is a modern and stylish hotel located in Natick, MA. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. Join our team and be part of a dynamic and welcoming environment!