The Guest Service Agent at Hampton Inn Boston-Natick is responsible for providing exceptional customer service to all guests, ensuring a positive experience during their stay at our hotel. They will handle check-ins and check-outs, answer guest inquiries, and assist with any needs they may have during their stay.

Responsibilities:

Check guests in and out efficiently and professionally Answer phone calls and assist guests with any inquiries Handle guest complaints and ensure satisfaction Maintain a clean and organized front desk area Coordinate with other hotel departments to ensure guest needs are met Requirements: Previous customer service experience preferred Excellent communication and problem-solving skills Ability to work a flexible schedule, including weekends and holidays Attention to detail and ability to multitask Benefits: Competitive hourly pay of $17.75, paid bi-weekly Medical, Dental, & Vision insurance 401(k) Paid time off Opportunities for career advancement Discounted hotel stays

About the Company:

Hampton Inn Boston-Natick is a premier hotel located in Natick, MA. We pride ourselves on providing top-notch accommodations and exceptional service to all of our guests. Our team is dedicated to creating a welcoming and comfortable environment for visitors, and we are looking for friendly and dedicated individuals to join us in providing a memorable experience for our guests.