Join Our Team at Flik Hospitality

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Duties and Responsibilities

• Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
• Transform arrivals into unforgettable experiences by extending personalized amenities, tailoring each interaction to reflect the unique preferences of our esteemed guests.
• Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn.
• Illuminate our site offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
• Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our site's esteemed reputation.
• Demonstrate agility and foresight in resolving guest experience conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless event coordination.
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
• Offer invaluable administrative support, contributing to the seamless functioning of our esteemed establishment.
• Cultivate effective communication and collaboration with peers and other departments, fostering a culture of constructive interaction and excellence.
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Adapt to the business demands and support morning and evening schedules. Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.

Qualifications

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
• Two to three years' experience in a client service / front of the house position within a hospitality or corporate environment.

Associates at Flik Hospitality are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Req ID: 1451501

Flik Hospitality Group

Hilaria Kwakumey