General Manager

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of ourguests and team members through genuine acts of hospitality. It is our missionto touch the hearts of our guests and teams, to welcome all we see, to addflavor to the experience, anticipate, listen and respond to needs and help ourteam smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done: • By example lead the team to provide theguests and each other with professional, efficient, courteous and genuinehospitality. • Responsible for the overall direction,coordination, leadership and communication to all departments. • Strategic leader of the property establishingwith your department heads the short term and long-term goals that will ensurethe success of the hotel. • Ensure the security, cleanliness,preventative maintenance and safety are completed to the property and Brandstandards. • Develop and execute an effectivecommunication plan to ensure team members, guests, and ownership are providedthe information needed on a consistent basis. • Drive team member satisfaction throughcreating an environment that is inclusive, treats all with respect,incorporates fun into work and ensures all have the tools needed to besuccessful and reach their goals. • Maintain good business and communityrelationships; support and participate in activities that will benefit theproperty's positioning. • Lead the annual planning process whichincludes the sales and marketing plan, operating budget, capital expendituresand human capital plan. • Accurately and thoroughly complete periodicreporting as required by Corporate, Ownership and the Brand. • Drive revenue and control expensesunderstanding that full P&L management is your responsibility. • Forecast accurate revenues, expenses and GOP,updating as needed based on changing business. • Monitor Brand Service Scores daily and takethe appropriate action to ensure scores are communicated to the team and maintainedabove the Brand average. • Ensure compliance to all best practiceoperating policies and procedures in accordance with property specific andBrand standards. • Hold hotel leaders and yourself accountableto provide informal and formal feedback to all team members in alignment withthe performance development policy and procedures. • Maintain a succession plan to ensure benchstrength is in place for all leadership positions. • Require your team department leaders toidentify and develop team members that have the desire and skills to promote tothe next level; support these efforts personally. • Execute a Manager on Duty program to ensurethe highest level of leadership exists at all times for guests and teammembers. • Ensure there is collaboration betweendepartments that encourages the exchange of information and working together tocreative problem solve to best meet the needs of the guest and the team in anever-changing environment. • Hold managers accountable for ensuring theirteam members attend mandatory meetings and timely complete all requiredtraining.

Experience for Success. • 3 years of General Manager experience inHospitality • College degree or equivalent work experience • A record of progressive experience anddevelopment in the hospitality industry • Strong written and verbal communication andpresentation skills in English; a second language a plus. • Financial skills including P&L and budgetmanagement, expense control and forecasting • Record of proven success as a leaderdelivering outstanding guest experiences and team development • Ability for complex conceptional thinking andcreative problem solving • Strategic leader with the ability to plan andadapt to an ever-changing business environment • Computer skills including comfort in use ofWord, Excel and Power Point

The Good Stuff: • Opportunity to grow your career and developthru structured development programs • Competitive Medical, Dental and Visionbenefits • Bonus Opportunity • Wellness and Commuter Stipend • Vacation PTO Plan and Paid Sick Days • 7 Paid Holidays • Daily Pay by RAIN • Free nights at our hotels • Monthly fun and recognition • Daily Pay Through RAIN

The Fine Print:

5 Senses Hospitality Management provides equal employmentopportunities (EEO) to all team members and applicants for employment withoutregard to race, color, religion, sex, national origin, age, disability orgenetics. In addition to the federal law requirements 5 Senses Managementcomplies with applicable state and local laws governing nondiscrimination inemployment in all locations in which the company has facilities. This policyapplies to all terms and conditions of employment. 5 Senses Hospitality Managementexpressively prohibits any form of workplace harassment based on race, color,religion, gender, sexual orientation, gender identity or expression, nationalorigin, age, genetic information, disability or veteran status. Improperinterference with the ability of a 5 Senses team member to perform their jobduties may result in discipline up to and including termination.