Become a valued member of our team, which includes over 34,000 dedicated individuals supporting our members and communities within our Club Support Center, more than 235 clubs, and eight distribution centers. At BJ's Wholesale Club, we foster a collaborative and inclusive workplace where every team member has the opportunity to learn, grow, and express their true selves. Together, we are dedicated to delivering exceptional service and convenience, helping our members save on the products and services essential for their families and homes. The Advantages of Working with Us BJ's provides weekly pay. Eligible for complimentary BJ's Inner Circle and Supplemental membership(s)* Generous time off programs designed to accommodate busy lifestyles* o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty Benefit plans tailored to your evolving needs* o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending 401(k) plan with company match (must be at least 18 years old) *Eligibility requirements vary by position **Medical plans differ by location Role Overview As a Retail Sales Associate, you will excel in executing Acquisition 365, managing renewals, upgrades, and cross-selling BJ's Loyalty Programs. Your responsibilities will include handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, all while providing outstanding service to our members. Team Responsibilities: Fulfill assigned job functions and responsibilities while adhering to club policies and compliance. Strive for flawless execution and take personal accountability. Act with honesty and integrity, prioritizing the member's needs in addressing any concerns and escalating them as necessary. Ensure a safe and welcoming environment for both members and teammates. Embrace diversity and inclusion, collaborating respectfully to achieve team goals. Move with efficiency and agility in all tasks. Innovate and adapt swiftly to changing circumstances. Maintain a friendly and positive demeanor. Member Engagement: Deliver exceptional service at every interaction. Effectively resolve and de-escalate any member concerns. Guarantee a safe and positive experience for all members. Commit daily to our GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean

Club Operational Standards: Collaborate with your team to consistently deliver GOLD club standards. Demonstrate commitment and pride by creating a grand opening look daily Ensure all items are stocked and promotional plans are executed Maintain clear and accurate signage Keep the environment clean and organized, inside and outside

Understand Your Business: Know how to access and interpret production and financial performance reports for your department. Recognize the relationship between consistent execution and its positive effects on the business. Essential Duties and Key Responsibilities Promote the BJ's value proposition for acquisition, retention, perks, and overall member experience. Successfully convert potential members by effectively presenting all membership programs in line with company policies. Sell BJ's membership products to new and existing members with enthusiasm and determination. Aim for goal achievement as outlined by business benchmarks and objectives. Demonstrate thorough knowledge of all BJ's Membership options and Co-Brand credit card. Provide superior customer service as the first point of contact regarding membership, credit card applications, and general inquiries. Adhere to tax-exempt/resale membership policies, including monitoring renewals and status. Address member concerns courteously and efficiently, escalating issues to PIC and MOD when needed. Assist with Buy Online and Pick Up In Club (BOPIC) orders for members. Comply with all club policies and procedures. Perform additional duties as assigned, potentially working in other departments. Regular and predictable attendance is essential for this position. Qualifications Experience in frontline/customer service or sales is preferred. Results-oriented with a history of meeting goals. Basic math skills are preferred. Proficiency with computers is advantageous. Environmental Job Conditions Most duties require standing on hard surfaces, with occasional bending, pulling, reaching, and stooping to examine merchandise. Lifting objects up to 30 pounds is required, with assistance available for heavier items. The work environment is generally comfortable and indoor, with infrequent exposure to temperature extremes and loud noises, along with occasional contact with cleaning agents. In compliance with Pay Transparency standards, the salary range for this position starts from $17.00. We consider a broad range of non-discriminatory factors when determining compensation, and actual salaries will depend on location, education, experience, and qualifications.