Join our team of over 34,000 dedicated team members, supporting our members and communities from our Club Support Center, 235+ clubs, and eight distribution centers. At BJ's Wholesale Club, we foster a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Together, we are committed to delivering exceptional service and convenience to our members, helping them save on the products and services they need for their families and homes. The Benefits of Working at BJ's BJ's pays weekly. Eligible for free BJ's Inner Circle and Supplemental membership(s). Generous time off programs designed to support busy lifestyles, including vacation, personal, holiday, sick leave, bereavement leave, and jury duty. Benefit plans tailored for your changing needs, including three medical plans, a Health Savings Account (HSA), two dental plans, and a vision plan. 401(k) plan with company match (must be at least 18 years old). *Eligibility requirements vary by position. **Medical plans vary by location. Job Summary As a Retail Sales Representative, you will be responsible for ensuring merchandise protection procedures, monitoring entrance and exit activity, and providing top-notch customer service to our members. Your Responsibilities: Carry out job functions assigned to you, supporting the application of club policies, procedures, and compliance. Strive for flawless execution and hold yourself accountable. Act with honesty and integrity, leading with the member's interests in mind to address all concerns and escalate as appropriate. Ensure a safe and positive environment for both our members and fellow team members. Embrace inclusivity and diversity by collaborating respectfully with others to achieve team goals. Move quickly and efficiently in all tasks. Innovate and adapt to keep pace with the dynamic environment around us. Maintain a friendly and optimistic attitude. Your Engagement with Members: Deliver outstanding service by greeting, assisting, and thanking members promptly and professionally. Resolve member concerns courteously and escalate issues to management as necessary. Maintain a secure and pleasant environment for members. Commit daily to GOLD Member Standards, which include Greeting, Anticipating, and Appreciating (GAA) as well as maintaining a Fast, Friendly, Full, Fresh, and Clean environment. Your Team's Commitment: Work collaboratively to uphold GOLD club standards daily. Take pride in maintaining a clean and organized space inside and out. Understand Your Business: Learn how to access and interpret production and/or financial performance reports for your department. Recognize the connection between consistent execution and its positive impact on the business. Key Responsibilities and Accountabilities: Provide excellent member service by greeting, assisting, and appreciating each member in a prompt and professional manner. Resolve any member concerns promptly, escalating issues as necessary. Maintain a clear understanding of merchandise protection and shrink alert protocols. Review and uphold the AP Alert Binder in accordance with AP standards. Follow BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), which includes checking merchandise against member register receipts for high-value items. Audit transactions related to Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery as per company procedures. Ensure compliance with repack awareness guidelines through inspections of known repack products. Monitor member and visitor traffic entering and exiting the club. Respond to Electronic Article Surveillance (EAS) alarms following established protocols. Maintain safety standards for all members and team members. Inspect bags and personal belongings while ensuring a respectful approach. Process empty water jug return vouchers for members. Adhere to all club policies and procedures. Willingly perform other duties as assigned, which may include helping in other departments. Regular, predictable attendance is an essential function of this job. Qualifications: Strong interpersonal skills and attention to detail are essential. Basic math skills are preferred. Ability to utilize smart handheld devices is required. Must successfully complete required training and certification processes. Must be employed with the company for a minimum of six months. At least 18 years of age. Working Conditions: Most of the time will be spent standing and moving about on hard surfaces. Role requires bending, pulling, reaching, stooping, and climbing ladders or step stools at times. May require occasional lifting of up to 30 lbs. Exposure to both indoor and outdoor temperatures. In accordance with Pay Transparency requirements, the estimated compensation range for this position is $16.75 to $20.10, depending on various factors including location, education, experience, and qualifications.