Location: Waltham, MA + Nearby Cities (Local Travel Required) Type: Full-Time Pay: Starting rate of between $20-$24/hour based on experience (competitive against local industry norms) Hours: M-F between 7:00am to 3:30pm (with a 45 minute lunch) and two weekends per month. You must have flexibility to shift start and end times based on business need. When you work a weekend, you can request 1-2 days off during the week or work shorter days and shift your schedule around throughout the week so you have at least 24 hours off in between your shifts. Your hours will be kept to 38.75 hours a week, and adjustments will be made to your schedule to make sure you are not working more than 40 hours whenever possible. Working up to 50 hours per week may be needed once in awhile depending on the season and team availability. Perks: Paid Time Off, Cell phone and Tech stipends, Company vehicle after 3 months, Pet First Aid and CPR Certification, Fear Free Certification, opportunity to pursue dog training certification after 6 months

Job Description: Reports To: Owner / General Manager Manages: Managers & Team Leads

Do you love animals, people, and making sure everything runs like clockwork? Pawsitive Dawg Walking and Pet Sitting is looking for an Assistant General Manager (AGM) who can balance hands-on pet care with big-picture leadership, overseeing managers, tracking projects, and ensuring our standards are consistently met.

We are a force-free, fear-free pet care company serving Waltham, MA and surrounding areas. Our mission is to provide exceptional care that nurtures the physical, emotional, and social wellbeing of pets while supporting a happy, collaborative team.

This role blends pet care services, team leadership, and operational management, offering a clear growth path into advanced certifications and leadership development.

Key Responsibilities

Management and Operations (about 40% of Role): Oversee managers, team leads, and daily operations to ensure projects and goals are met, provide guidance and quality control for staff, manage scheduling and administrative needs, and maintain clear, positive communication with clients to deliver exceptional service.

Leadership & Project Oversight

Supervise all Managers and Team Leads to ensure projects and goals are completed on time Track and report progress on company-wide initiatives, ensuring accountability and quality outcomes Facilitate clear communication across departments and help remove operational roadblocks Step in as acting manager when coverage or guidance is needed Team Support & Quality Control Be the daily go-to for managers and team members needing support or guidance Shadow staff for quality checks and provide constructive, encouraging feedback Assist with training and onboarding new team members to company standards Promote a positive, growth-minded team culture Scheduling & Administrative Support Monitor daily schedules and ensure adequate coverage, including weekends and holidays Assist in planning for high-volume periods and coordinating resources accordingly Maintain accurate internal records, documentation, and operational checklists Client Communication Respond to client messages with warmth, clarity, and professionalism Coordinate visit details, follow-ups, and service adjustments Help strengthen long-term client relationships through exceptional service Pet Care Services (about 60% of Role): Provide dog walking, dog sitting, cat sitting, and small critter visits while delivering consistent, compassionate, and safe care following fear-free principles, building trusting relationships with pets and clients, and stepping in for last-minute or emergency coverage when needed.

Weather Warrior: Walk dogs for 15 minutes up to an hour in all New England weather conditions, covering up to 6 miles/day; travel to and from cat visits regardless of weather

Pet Care Duties: Feed pets, administer medications, clean litter boxes, pick up pet waste, clean up accidents/vomit, and engage pets in enrichment or play

Animal Advocate: Give every pet your full attention; ensure cats are visually accounted for before leaving; provide safe and positive walking/hiking experiences for dogs

Safety First: Keep pets safe and secure at all times; ensure client homes are locked and secure

Clean & Green: Properly dispose of all pet waste to maintain a safe, clean environment

Daily Updates: Provide visit notes and at least one photo in our scheduling app after each service to confirm completion and share updates

What We're Looking For Someone who loves a flexible schedule and is available and comfortable to work between 37 to 50 hours per week, earning overtime pay for anything over 40 hours 3+ years of proven leadership or supervisory experience (multi-team oversight a plus) Background in pet care, veterinary, shelter, or related animal services preferred Strong project management skills: organized, deadline-driven, and adaptable Excellent communication and conflict-resolution abilities Tech-savvy with comfort using Google Workspace, scheduling software, and other softwares Valid driver's license and car insurance, reliable transportation, and ability to travel locally Willingness to work two weekends per month, some holidays, and handle urgent coverage needs Passion for fear-free, force-free pet care Compensation & Benefits We pay you by the service + mileage reimbursement (when not using company vehicle) + cell phone stipend + tech stipend + wellness stipend + 100% tips but there is a minimum guaranteed hourly rate of between $20-$24/hr based on experience Weekly direct deposit on Fridays Company vehicle after 3 months Mileage Reimbursement when you are not using the company vehicle Simple IRA (2% non-elective Employer contribution even if you do not contribute) 40 hours of Paid Sick Time each year 80 hours of Paid Time Off each year 24 hours of Holiday Pay each year Cell Phone Stipend Tech Stipend Wellness Stipend Full bonding, worker's compensation, and liability insurance What We Offer Established dog walking/pet sitting business since 2012 Ability to grow and build a full time career in the pet care industry A fun job where you get to be outside and paid to exercise The joy of working with an amazing team and the sweetest pets around A supportive, values-driven work culture and nurturing team that values teamwork and pet welfare Flexible scheduling with a blend of office/admin and hands-on pet care work Our in-depth 3-4 week training program, called "Pawsitive Growth" A supportive 12 month mentorship program, called "Guided Growth," for personal and professional development Pet First Aid and CPR Certification Fear Free Certification Opportunity to pursue dog training certification after 6 months Opportunities for professional growth and leadership advancement Requirements: A genuine love for dogs and cats and a commitment to their care Strong organizational and communication skills Physical strength to handle carious dog breeds and sizes (ability to pick up 40 pounds and more with a physical assist) Observant, gentle, and patient when working with the animals Eagerness to learn and grow within the pet care industry Must have a smart phone with the ability to text as well as download and use our scheduling software Must have a car with valid driver's license and automobile insurance We assign visits within 5 miles of our staff's home so employees must live within 15 minutes of our service area (Waltham, Belmont, Watertown) 4 relevant references (3 professional and 1 personal) Must commit to always being available for last minute visits (unless sick or previously requested off) during their agreed upon hours Occasional evening hours for client interviews may be necessary Clean criminal background and clean driving records (criminal/background check required) If you're a animal lover who meets these qualifications and shares our passion for compassionate pet care, we'd love to have you join our Pawsitive team. Apply today, and let's embark on this exciting journey together!