Food Service Retail Team Player’s Mission

Take and prepare customer orders as well as expedite orders when assigned.

Essential Functions

- Present a positive, professional image to every customer, whether in person or over the phone.

- Greet every customer who walks up to the counter.

- Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).

- Promote Prasek’s menu items and specials through suggestive selling.

- Answer the phone within two (2) rings and follow Prasek’s phone procedures.

- Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.

- Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty.

- Know the menu so you are able to help customers with their order.

- Assist any team member, including Kitchen staff, when needed.

- Ensure the service counter is prepared to serve customers.

o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.

o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.

- Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).

- Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.

- Follow all guidelines for storing and rotating products.

- Properly use POS terminal to accurately enter customer orders.

- Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.

- Maintain food-handler’s certification.

- Practice good personal hygiene and sanitation procedures.

- Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).

o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.

- Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist.

- Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.

- Perform all job duties in a safe manner.

- Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.

- Operate equipment according to proper procedures and notify manager of needed equipment repairs.

- Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.

Essential Functions

- Present a positive, professional image to every customer, whether in person or over the phone.

- Greet every customer who walks up to the counter.

- Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).

- Promote Prasek’s menu items and specials through suggestive selling.

- Answer the phone within two (2) rings and follow Prasek’s phone procedures.

- Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.

- Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty.

- Know the menu so you are able to help customers with their order.

- Assist any team member, including Kitchen staff, when needed.

- Ensure the service counter is prepared to serve customers.

o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.

o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.

- Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).

- Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.

- Follow all guidelines for storing and rotating products.

- Properly use POS terminal to accurately enter customer orders.

- Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.

- Maintain food-handler’s certification.

- Practice good personal hygiene and sanitation procedures.

- Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).

o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.

- Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist.

- Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.

- Perform all job duties in a safe manner.

- Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.

- Operate equipment according to proper procedures and notify manager of needed equipment repairs.

- Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.