Floor Supervisor ( Job Number:

HOT0BNKJ) Work Locations

:Hilton Istanbul Bomonti Hotel & Conference CenterSilahsor Caddesi No 42 Bomontı SisliIstanbul34380 A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

This position reports to the Asst. Housekeeping Manager.

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Room Attendants

Daily allocation of rooms and deep cleaning tasks to team members

Manage guest requests, including VIP amenities and communicating them to the relevant team members

Routine inspection of guest bedrooms to ensure they meet standards

Achieve positive outcomes from guest queries in a timely and efficient manner

Carry out lost property procedures

Report maintenance issues to Maintenance/Engineering Department

Assist Head Housekeeper with training requirements

Comply with hotel security, fire regulations and all health and safety legislation

Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Committed to delivering a high level of customer service

Experience in managing/supervising a team in a similar role

Experience in the hotel/cleaning industry

Previous experience in Hosting Service (Governance)

High standards of cleanliness

Good interpersonal skills What’s in it for me? Career and development opportunities in Hilton Hotels Worldwide

Competitive Salary & Wages

Private Health Insurance

“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends

Indoor Parking Privileges

Complimentary Dry Cleaning for Business Attire

Monthly Transportation Fee

Complimentary Shuttle Bus

50% discount on personal food & beverage consumption in the sister hotels.

Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)

14 days paid paternity leave

Opportunity to make a positive impact on environment and community with Travel with Purpose program Specifically, we look for demonstration of these Hilton Values: Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Hilton Hotels & Resorts Job

:Housekeeping and Laundry