Fire Service Technician II Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we offer: Competitive Starting Pay

Paid Training

Tuition reimbursement

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service. How you will do it Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers Obtain customer signature upon completed service call assignment Participate in a scheduled On-call rotation Help to train or mentor others on the service team Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities Provide quotes to support recommendations and solutions. Perform other duties as assigned What we look for Required 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems

Experience in reading and interpreting blueprints, submittals, and operational/product manuals

Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

Ability to work flexible hours including weekends to meet customer requirements

Overnight travel may be required

Demonstrate a high level of customer service

Maintain truck inventory to ensure timely response to customer needs

Ability to adhere to, implement, and always follow safety guidelines and procedures

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid driver's license and driving record that meets company requirements

Able to pass a pre-employment background and drug test

Retain any licenses that are required by National, State and Local codes

Completion of SimplexGrinnell 4120 Network training within 12 months

Preferred NICET Level II certification

HIRING HOURLY RANGE: Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at