Field Service Technician - Tallahassee, FL
New Today
Field Service Technician - Tallahassee, FL
Glory offers:
401k plan with company nonelective contribution and employer match
Paid Parental Leave, comprehensive benefit package including tuition and adoption assistance, bonus opportunities, and career advancement
Pay range:
$20 - $27 an hour
Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Work schedule:
Days: Monday Friday
Time: 8am 5pm or 9am - 6pm
Main Responsibilities
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Complete machine installations, engineering change notices that affect system upgrades, and hardware/software upgrades that may require technical assistance
Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Adhere to safety guidelines and policies, complete required environmental health & safety training, timely reporting of any job site accidents (for an injury or property damage).
Skills, Knowledge & Expertise
Required education and qualifications:
Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
Qualifications:
Excellent customer service and communication skill
Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
AC/DC power distribution, and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATMs or copier machines experience is preferred
3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Hold a valid drivers license
While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.
Required skills and competencies:
A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit, and twist
Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores, etc.
Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
Must be able to drive to customer sites during working hours
Occasional travel outside your assigned territory including air and overnight travel may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Pay Range and Benefits
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
401(k) Retirement Plan with Fidelity 2.5% base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance 3 medical plans to choose from. High, Medium, and Low deductible through Blue Cross Blue Shield
Paid Parental Leave
MDLive 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program Company paid
Paid Vacation start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance this benefit only applies to certain positions
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state, or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands and Work Environment Statement
The employee must regularly lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants, and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills, and dedication. Here, we prioritize the development and well-being of our people. Across vibrant
- Location:
- Tallahassee
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