Field Service Technician (FST)

Are you a hands-on problem solver who enjoys working with tools and tackling mechanical challenges in the field? We're looking for a reliable and self-motivated Field Service Technician (FST) to join our growing team. This role involves installing, maintaining, and repairing non-IT healthcare equipment at various client locations, ensuring safety, functionality, and customer satisfaction.

This is a non-IT, field-based role perfect for those with experience in construction, low-voltage installations, light mechanical repair, or similar trades.

Equipment Installation & Field Service

• Install, troubleshoot, and repair non-networked healthcare equipment at medical and commercial facilities
• Use hand and power tools to install on a variety of surfaces including drywall, tile, and masonry
• Read and interpret installation diagrams, blueprints, and equipment manuals
• Maintain clean and organized work areas at all job sites

Customer & Team Communication

• Serve as the primary onsite point of contact for client representatives
• Communicate effectively with Field Managers, Team Leads, and clients throughout project execution
• Identify and escalate project issues, inventory concerns, or site discrepancies in real time

Reporting & Documentation

• Complete daily documentation including timecards, expense reports, service notes, and checklists
• Capture and upload high-quality photos showing completed work and any noted issues
• Submit sign-off forms and reports using company systems

Inventory Management

• Verify delivery and condition of parts and materials at each site
• Report missing, damaged, or incorrect inventory before starting installations
• Return unused or damaged units to proper packaging as required

Required Qualifications

• High School Diploma or GED
• 1+ year experience in a field service, maintenance, or hands-on trade role
• Proficient with standard hand and power tools (drills, levels, etc.)
• Comfortable working independently in customer-facing environments
• Strong communication skillsboth verbal and written
• Working knowledge of Microsoft Office (Word, Excel, Outlook)

Preferred Experience

• Background in construction, low-voltage systems, plumbing, or general maintenance
• Familiarity with reading blueprints or installation guides
• Prior experience working in healthcare or regulated environments

Key Attributes for Success

• You enjoy being on the move and working with your hands
• You're detail-oriented and take pride in doing the job right the first time
• You're calm under pressure and capable of solving problems independently
• You communicate clearly and professionally with teammates and clients alike

Additional Information

• This is a non-IT role; it does not involve computer systems, software, or networking
• Occasional overnight travel may be required depending on project location
• All tools, training materials, and support are provided by the company

Why Join Us?

• Supportive and safety-focused work environment
• Opportunities for career growth and specialized training
• Be part of a company that values craftsmanship, accountability, and professionalism

If you're ready to take the next step in your career and work in a role where your skills truly make an impact, we'd love to hear from you.

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