Bilingual Field Service Technician (m/f/d) Permanent position Full-time Houston, TX About KEWAZO KEWAZO is a high-tech startup revolutionizing construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX , where we are growing our service and deployment team. We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. Youll work closely with our President and Service Manager , as well as collaborate with our engineering team in Munich, Germany. If you enjoy working with your hands, solving problems, and interacting with customers , this could be a great fit for you - whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance. Your Responsibilities Pilot Projects & Demonstrations Plan and execute on-site demonstrations and pilot projects Manage logistics, training, and coordination with customers Conduct live demonstrations and hands-on training Be present during the initial phase of a project to train workers on workflow and ensure a smooth start Provide regular follow-ups to support customers and ensure project success Maintenance & Technical Support Perform routine maintenance and repairs on our robotic systems Troubleshoot issues remotely via phone and email Provide emergency maintenance support, including occasional weekend availability Travel to customer sites when needed for on-site troubleshooting and repairs Internal Fleet Management Maintain and service our robotic fleet at the Houston workshop Conduct inspections, preventive maintenance, upgrades and updates Your Profile Bilingual (English/Spanish) required for effective customer communication Comfortable in industrial environments experience with refineries, chemical plants, or industrial maintenance is a plus Previous experience in scaffolding is highly preferred strong understanding of job sites where our system is used Legally authorized to work in the U.S. and valid U.S. drivers license required for travel to customer sites Willing to travel frequently - up to 75% of the time, domestically and occasionally to Canada Flexible schedule work hours vary based on project needs, including occasional weekends 2+ years of experience in field service or technical support Strong troubleshooting skills ability to diagnose and resolve issues quickly Hands-on mentality comfortable working with electromechanical systems and willing to get your hands dirty in the workshop Excellent communication skills able to provide clear guidance to customers and collaborate with team members Construction experience is a plus understanding how construction sites operate is beneficial What We Offer Direct impact your work directly influences customer satisfaction and company growth Fair compensation based on qualifications and experience Career growth opportunities to develop your skills in a fast-growing startup International exposure work with a diverse, global team and gain experience with German engineering Collaborative culture flat hierarchies, strong team spirit, and a supportive work environment If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands-on work with a mix of travel and customer interaction, we'd love to hear from you! We look forward to hearing from you! KEWAZO GmbH | www.kewazo.com | jobs@kewazo.com Contact: Heitor Gartner