About the job Field Service Technician - Copier & Printer Repair

Field Service Technician III (Non-Exempt) - Copiers, Printers & MFP Repair | $30-$35/hr + Travel Allowance

Overview

Are you an experienced Field Service Technician , Printer Technician , or Copier Repair Technician who enjoys hands-on troubleshooting and working directly with customers?

We are seeking a highly motivated Field Service Technician III to join our growing service team. In this role, you will provide on-site maintenance, diagnostics, and repair for commercial copiers, printers, and multi-function printers (MFPs) at client locations.

This is a customer-facing, field-based role in a fast-paced, 24/7 service environment where equipment uptime, responsiveness, and technical expertise are critical to success.

If you thrive in a mobile technician role , enjoy solving complex technical issues, and take pride in delivering exceptional service, this is the opportunity for you.

Key Responsibilities

As a Field Service Technician III , you will:

Perform break/fix repair, troubleshooting, and preventive maintenance on copiers, printers, and multifunction devices (MFPs) Diagnose mechanical, electrical, and connectivity issues in office imaging equipment Respond promptly to field service calls , ensuring minimal downtime for customers Complete and maintain accurate Field Service Reports, service logs, and expense reports Identify and report product failure trends and recurring service issues to management Ensure all serviced equipment meets performance and operational standards Deliver a high level of customer service, professionalism, and communication during on-site visits Follow all customer site protocols , including safety and compliance requirements Support operations in a 24/7 environment , including shift work and on-call rotations Represent the company as a trusted technical expert in the field Required Qualifications

To be successful in this role, you should have: 2-4 years of experience as a Field Service Technician, Copier Technician, Printer Technician, or similar role Associate's degree in Electronics, Electrical Engineering Technology , or a related technical field (or equivalent hands-on experience) Strong experience servicing commercial printers, copiers, or multifunction devices (MFPs) Proven ability to troubleshoot, diagnose, and repair electro-mechanical equipment Excellent customer service and communication skills in a client-facing environment Ability to meet or exceed technical performance and customer satisfaction KPIs Valid driver's license with a clean driving record and willingness to travel within the assigned territory Flexibility to work in a 24/7 environment , including on-call rotations and shift schedules Ability to obtain required security clearances to access customer sites Physical ability to lift up to 50 lbs and remain active (walking, standing, kneeling) for extended periods Preferred Skills:

Candidates with experience in the following areas are highly encouraged to apply: Printer repair, copier repair, MFP service Xerox, Canon, Ricoh, HP, Konica Minolta equipment Electromechanical troubleshooting Field service engineering Managed print services (MPS) Networking and connectivity troubleshooting (print servers, drivers, firmware) Technical service support in a customer-facing role Compensation & Benefits Hourly Pay: $30 - $35 per hour (Non-Exempt) Transportation Allowance provided Opportunity to work with a high-performing technical service team Exposure to advanced printing and imaging technologies Career growth within field service and technical operations Additional Requirements This is a customer-facing position , and candidates must comply with all client-specific policies and protocols , which may include health and safety requirements Must be eligible to work in environments requiring background checks or security clearance Please do not apply if you are a current employee of Intel