Field Service Technician

Pay: $26 – $32 per hour

Bonus: Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results Location: Greater Cincinnati, OH Schedule: Monday–Friday, 7:00 AM – 4:00 PM (with overtime opportunities)

About Raymond Storage Concepts

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville.

As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region.

Position Overview

Are you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here.

As a Field Service Technician, you’ll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you’ll travel to customer sites and work independently on service calls, you’ll never be on your own—you’ll have a team behind you to collaborate with, share knowledge, and help solve problems.

This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment.

What You’ll Do

Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks

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Travel to customer sites within your assigned territory

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Perform preventive and scheduled maintenance

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Accurately document all service work performed

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Test equipment to ensure safe and proper operation

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Collaborate with your Team Leader and fellow technicians to solve complex issues

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Communicate with dispatch, parts, and sales teams to meet customer needs

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Plan and manage daily service calls efficiently

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Maintain a clean, organized service van and manage tools and parts inventory

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Provide professional, customer-focused service at all times

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Safely operate a company-provided service vehicle

What We’re Looking For

High school diploma or equivalent

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1–3 years of relevant mechanical or technical experience preferred

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Strong mechanical aptitude

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Basic knowledge of mechanical, electrical, and hydraulic systems

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Ability to read and interpret diagrams and schematics

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Strong customer service and communication skills

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Valid driver’s license with a clean driving record

What We Offer

Competitive hourly pay with overtime opportunities

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3 weeks of paid time off (120 hours) starting your first year

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8 paid holidays each year

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Medical, dental, and vision insurance with multiple plan options

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Company-paid basic life insurance and short-term disability

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401(k) with company match

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Health Savings Account (HSA) with annual company contributions

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Flexible Spending Accounts (medical and dependent care)

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Paid parental and maternity leave

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Employee Assistance Program and supplemental benefits options

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Referral bonus program

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Employee discount program

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Paid technical training and career development opportunities

Technician-Specific Perks

Company-provided service vehicle (fuel, maintenance, and insurance included)

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Company-provided uniforms

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Annual $200 boot allowance

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Hand tool insurance at replacement cost

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Tool loan program up to $1,000 after 90 days

Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results