Expert Consultant Solution Customer Success Manager, Adobe Workfront (Adobe Practice)

5 Days Old

Expert Consultant

The Expert Consultant Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum value realization from a client's Adobe Workfront investment. You will combine deep technical expertise in project management solutions with exceptional relationship management skills to drive client satisfaction, retention, and growth. This role requires a strategic mindset to understand complex business needs while providing hands-on guidance for Workfront optimization and best practices.

Duties And Responsibilities

  • Develop and execute comprehensive success plans that align Workfront capabilities with client business objectives
  • Conduct regular business reviews, health checks, and strategic planning sessions to ensure optimal platform utilization
  • Monitor client adoption metrics and engagement levels to predict and prevent churn risks

Adobe Workfront Solution Expertise

  • Recommend comprehensive Adobe Workfront solutions tailored to specific client project management needs
  • Recommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processes
  • Recommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systems
  • Provide expert guidance on Workfront architecture, scalability, performance optimization, and security best practices
  • Stay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement

Value Analysis/Solutions/Outcomes

  • Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones
  • Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives
  • Proactively identify and communicate value realization opportunities and risks to client
  • Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value

Strategic Value Thinker

  • Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy
  • Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines

Problem Solver & Success Advocate

  • Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers
  • Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills

Documentation & Reporting

  • Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards
  • Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools

Qualifications

Required

  • 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
  • 2+ years of hands-on experience with Adobe Workfront, including system configuration and implementation
  • Adobe Workfront certification (Professional or Expert level)
  • Deep knowledge of Adobe Workfront architecture, features, and functionalities
  • Experience with Workfront Fusion scenarios, modules, routes, connectors, and API integrations
  • Understanding of project management methodologies (Agile, Waterfall, hybrid approaches)
  • Proficiency in database management and basic scripting languages
  • Experience with system integrations and data mapping processes
  • Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
  • Conducting client workshops and stakeholder sessions to define success criteria and value metrics
  • Basic understanding of business case development and value measurement frameworks
  • Client relationship management and stakeholder engagement experience
  • Success plan development and execution
  • Understanding of consulting delivery methodologies and client engagement processes
  • Experience with customer success platforms (e.g., Gainsight) and measurement tools
  • Strong analytical skills with the ability to translate data into actionable insights

Preferred

  • Bachelor's Degree Desired
  • Understanding of change management principles and adoption methodologies
  • Experience in client budget management and commercial discussions

Primary Location City/State: Homebased - Conway, Arkansas

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Location:
Conway

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