Expert Consultant Solution Customer Success Manager, Adobe Workfront (Adobe Practice)
5 Days Old
Expert Consultant
The Expert Consultant Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum value realization from a client's Adobe Workfront investment. You will combine deep technical expertise in project management solutions with exceptional relationship management skills to drive client satisfaction, retention, and growth. This role requires a strategic mindset to understand complex business needs while providing hands-on guidance for Workfront optimization and best practices.
Duties And Responsibilities
- Develop and execute comprehensive success plans that align Workfront capabilities with client business objectives
- Conduct regular business reviews, health checks, and strategic planning sessions to ensure optimal platform utilization
- Monitor client adoption metrics and engagement levels to predict and prevent churn risks
Adobe Workfront Solution Expertise
- Recommend comprehensive Adobe Workfront solutions tailored to specific client project management needs
- Recommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processes
- Recommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systems
- Provide expert guidance on Workfront architecture, scalability, performance optimization, and security best practices
- Stay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement
Value Analysis/Solutions/Outcomes
- Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones
- Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives
- Proactively identify and communicate value realization opportunities and risks to client
- Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value
Strategic Value Thinker
- Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy
- Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines
Problem Solver & Success Advocate
- Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers
- Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills
Documentation & Reporting
- Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards
- Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools
Qualifications
Required
- 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
- 2+ years of hands-on experience with Adobe Workfront, including system configuration and implementation
- Adobe Workfront certification (Professional or Expert level)
- Deep knowledge of Adobe Workfront architecture, features, and functionalities
- Experience with Workfront Fusion scenarios, modules, routes, connectors, and API integrations
- Understanding of project management methodologies (Agile, Waterfall, hybrid approaches)
- Proficiency in database management and basic scripting languages
- Experience with system integrations and data mapping processes
- Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
- Conducting client workshops and stakeholder sessions to define success criteria and value metrics
- Basic understanding of business case development and value measurement frameworks
- Client relationship management and stakeholder engagement experience
- Success plan development and execution
- Understanding of consulting delivery methodologies and client engagement processes
- Experience with customer success platforms (e.g., Gainsight) and measurement tools
- Strong analytical skills with the ability to translate data into actionable insights
Preferred
- Bachelor's Degree Desired
- Understanding of change management principles and adoption methodologies
- Experience in client budget management and commercial discussions
Primary Location City/State: Homebased - Conway, Arkansas
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
- Location:
- Conway