Sales Manager, Venues

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with the hotel. Supports company initiatives, business strategies and core values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities

Revenue Generation

• Drive Results by soliciting and securing business through a proactive, consultative sales approach.
• Effectively prepare and present quotes and proposals in a timely manner to customers.
• Collaborate with vendors and other departments to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary.
• Understand event cost structure and incorporate this into solution designs.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions.
• Research and understand customer history and previous experiences to create personalized customer experiences.
• Value People by attending customer meetings and understanding their goals.
• Do the Right Thing by ensuring all customer information is up to date and accurate.
• Actively refer and guide customers through the Encore network.

Sales Accountability

• Maintain a healthy pipeline to ensure achievement of established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated.
• Support sales forecasting efforts at home location.
• Learn and adopt all SOPs related to the role.
• Maintain knowledge of new product/service offerings and emerging technology.

Job Qualifications

BS/BA or 1+ years of Encore or equivalent experience required

1 year technology sales or hospitality experience preferred

Prior sales experience in audiovisual is a plus

Knowledge of hospitality industry and sales processes preferred

Technical aptitude and computer proficiency required

Strong written and verbal communication skills

Competencies (by Core Values)

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates For

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
• Lifting Requirements: 0 - 15 lbs: Occasionally; 16 - 50 lbs: Occasionally; 51 - 100 lbs: Never; Over 100 lbs: Never
• Carrying Requirements: 0 - 15 lbs: Occasionally; 16 - 50 lbs: Occasionally; 51 - 100 lbs: Never; Over 100 lbs: Never
• Auditory/Visual Requirements: Close Vision: Continuously; Distance Vision: Continuously; Color Vision: Continuously; Peripheral Vision: Continuously; Depth Perception: Continuously
• Pushing/Pulling Requirements: 0 - 15 lbs: Occasionally; 16 - 50 lbs: Occasionally; 51 - 100 lbs: Occasionally; Over 100 lbs: Never

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $64,350.00 - $70,000.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families.