Position Responsibilities: Handling customer inquiries via inbound or outbound call relating to equipment issues and troubleshooting Diagnosing problems with cold-drink and/or fountain equipment based on detailed descriptions provided by customer Providing clear guidance and solutions over the phone to resolve issues promptly and effectively Collaborating with field technicians as needed to escalate and follow up on complex or unresolved issues Other duties as assigned Required Education and Experience: Must be at least 21 years old High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience Preferred Education and Experience: Bachelor's Degree

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.