Overview Environmental Conditions Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.). Work Schedule Standard (Mon-Fri). Role and department The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. The worldwide Electron Microscopy employees are dedicated to customers\' pursuit of discovery and resolution to global challenges. Here are some of the products you might support our customers with (examples): Corporate organization Overview of instruments Inside the Titan Transmission Electron Microscope How to make a microscope How you will make an impact The Field Service Engineer II for the MSD of Thermo Fisher Scientific is responsible for performing on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment including Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in operation and maintenance; serve as a liaison with customers on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher electron microscopy systems and their options. What you will do As the primary regional field service engineer, ensure customer needs are met by applying appropriate resources Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order Conduct on-site scheduled planned maintenance visits Provide solving and repair support for customers and other field service personnel Cultivate and develop positive working relationships with customers, system users and company personnel Successfully complete technical training; identify and complete specialist training based on region Proactively seek out additional learning opportunities both inside and outside of the region Work informally with an applications engineer or attend an applications course to gain knowledge Travel, often on short notice, to customer sites to resolve problems or support other field service personnel Complete and submit field service reports Be able to perform Preventative Maintenance on assigned tools Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions Provide training for customers and users on system maintenance Make yourself available to train and mentor new field service engineers Provide feedback to product quality teams Provide appropriate input in updating and correcting Thermo Fisher system documentation Provide recommendations for various reports including identifying and isolating unique problems with system Education University degree in electronics, physics, engineering, computer science or similar field preferred; or 1-5 years of equivalent combination of education, skills and experience. Experience 1-5 years Experience: Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required Experience with Ultra High Vacuum (UHV) a plus but not required Experience operating O-scopes, digital voltmeter and logical problem solving Knowledge, Skills, Abilities Demonstrated ability to lead complex technical issues Ability to partner effectively with customers and colleagues Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skills Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific Must be willing to travel 25-50% of the time Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises Physical Requirements Extensive walking may be required May work at customer locations, in office environment to include cubicles and/or in laboratory environments Must be able to secure entrance to US Government laboratories and facilities Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.) Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats Physical requirements include the ability to lift up to 50 lbs Apply today!

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