Benefits:

* Employee discounts * Opportunity for advancement * Paid time off * Training & development

Job Overview The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.

Typical Duties and Responsibilities

* Respond to customer inquiries via email, chat, or phone in a timely manner. * Assist customers with order placement, payment processing, and product selection. * Resolve customer complaints and issues efficiently and effectively. * Maintain up-to-date knowledge of products and promotions to provide accurate information. * Collaborate with other departments to ensure customer needs are met. * Track customer interactions and maintain accurate records in the database. * Identify opportunities for upselling and cross-selling products. * Monitor customer feedback and suggest improvements to enhance the shopping experience.

Education and Experience High school diploma or equivalent is required; a bachelors degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.

Required Skills and Qualifications

* Excellent communication and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Proficiency in using e-commerce platforms and customer relationship management (CRM) tools. * Aptitude for working in a fast-paced environment and managing multiple tasks. * Ability to work independently as well as part of a team. * Familiarity with online payment systems and security protocols. * Customer-oriented mindset with a passion for delivering exceptional service.