E-commerce Support Specialist

87 Days Old

Job Description

Job Description
Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development


Job Overview
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.

Typical Duties and Responsibilities
  • Respond to customer inquiries via email, chat, or phone in a timely manner.
  • Assist customers with order placement, payment processing, and product selection.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain up-to-date knowledge of products and promotions to provide accurate information.
  • Collaborate with other departments to ensure customer needs are met.
  • Track customer interactions and maintain accurate records in the database.
  • Identify opportunities for upselling and cross-selling products.
  • Monitor customer feedback and suggest improvements to enhance the shopping experience.
Education and Experience
High school diploma or equivalent is required; a bachelors degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
  • Aptitude for working in a fast-paced environment and managing multiple tasks.
  • Ability to work independently as well as part of a team.
  • Familiarity with online payment systems and security protocols.
  • Customer-oriented mindset with a passion for delivering exceptional service.

Location:
Canandaigua
Job Type:
FullTime
Category:
Business

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