Re-Imagine Play Your Part. Evolve Iconic. At Ferragamo, we're more than just building a brand. We are redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. You're more than just joining a team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with passion. Thinking and succeeding as one team. Together, let's evolve iconic. Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products, and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas, and Asia. Our creations are more than just unique and exclusive they embody the heritage and savoir-faire that are the hallmarks of our brand. Ferragamo is certified as a Great Place to Work (learn more about the certification here). Role Overview The E-Commerce Specialist is a crucial operational role dedicated to ensuring a seamless post-purchase experience for Ferragamo's online clients. As part of the newly restructured e-commerce department, this role serves as the central hub for order fulfillment, inventory troubleshooting, and omnichannel order flow. Reporting to the VP of E-Commerce and Customer Service, this individual will monitor the daily lifecycle of e-commerce orders, proactively resolving exceptions, managing fraud prevention processes, and coordinating with logistics and customer service teams. The ideal candidate is highly detail-oriented, systems-savvy, and passionate about delivering the highest standard of service synonymous with a global luxury brand. Key Responsibilities Monitor daily e-commerce order flow to ensure timely and accurate processing, fulfillment, and delivery of all customer orders. Identify and resolve order exceptions, including inventory discrepancies, payment failures, and shipping delays. Act as the primary liaison between the e-commerce department, the distribution center, and the customer service team to troubleshoot fulfillment issues. Manage the fraud review process, analyzing flagged orders and coordinating with payment gateways or customer service to mitigate risk while minimizing false positives. Support omnichannel fulfillment initiatives (such as ship-from-store) by monitoring store compliance, routing orders, and addressing store-level fulfillment inquiries. Process complex returns, refunds, and exchanges in accordance with Ferragamo's luxury service standards and financial protocols. Maintain and update order management systems (OMS) and ensure data integrity between the e-commerce platform and backend ERP systems. Generate weekly operational reports on fulfillment rates, return reasons, and shipping performance to identify areas for process improvement. Required Qualifications 2-4 years of experience in e-commerce operations, order management, or supply chain, preferably in the luxury or fashion sector. Bachelor's degree preferred; equivalent professional experience may be considered. Hands-on experience with Order Management Systems (OMS) and enterprise e-commerce platforms. Strong analytical and problem-solving skills, with a high level of attention to detail. Proficiency in Microsoft Office Suite, particularly Excel for operational reporting. Ability to work efficiently under pressure and manage time-sensitive operational tasks. Excellent communication skills to effectively collaborate with warehouse partners, customer service, and corporate teams. Customer-centric mindset with an understanding of luxury service expectations. Working Conditions Standard business hours, Monday through Friday. May require occasional weekend or holiday coverage during peak retail periods (e.g., Black Friday, Cyber Monday). Fast-paced operational environment requiring quick response times to fulfillment issues. Our DEI Commitment to You At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background. Equal Employment Opportunity Statement Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Disability Accommodation Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.