Find Your Fit at DSW

Is this your next job Read the full description below to find out, and do not hesitate to make an application. We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialogue. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW. Reports to : Store Manager and/or Co-Manager Our Values : We Love What We Do Bring positive energy and enthusiasm. We Own What We Do Give and receive feedback openly and embrace change as opportunities for growth. We Do What’s Right Model high standards of honesty and integrity. We Belong Value unique experiences and encourage different perspectives. Essential Duties and Responsibilities : Be empowered to meet the customer where they are and personalize their experience : Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards. Partner with Store Manager to create long-term strategic plans. Review and communicate action plans with the leadership team to ensure all tasks are completed throughout the day/week/month. Be committed to the customer having a consistent positive experience : Improve metric-based goals by reviewing, understanding, and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager / Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work closely with the Store Manager to understand and ensure that all policies and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services : Set clear expectations, participate, and follow up on all inventory-related activities including freight receipt, product placement, markdowns, and out of stock (MOOS). Set clear expectations, participate, and follow up on all omni-channel activities including Charge/Send and Buy Online Pick Up In Store (BOPIS). Collect and submit all supply needs to ensure successful operations in all areas of the business. Be responsible to pause and put the customer first : Ensure a safe environment for both customers and associates. Regularly check that all equipment is in good operating condition. Ensure associates are equipped to successfully resolve customer concerns and know when to escalate to the Store Manager. Support Store Manager with associate timekeeping activities to meet store labor goals, including scheduling, forecasting, labor adjustments, and payroll management. Assist in resolving associate relations matters. Participate in the performance review process by conducting reviews and providing feedback to the Store Manager for Leads and Supervisors. Bring fun and energy to everything you do : Recognize the store team through company recognition tools. Develop the store team through training, coaching, and motivation. Assist in recruiting, interviewing, and onboarding Store Supervisors, Leads, and Associates. Delegate and perform other duties as assigned by the Store Manager and/or Co-Manager. Required Skills : Excellent customer service with professionalism, positivity, and enthusiasm. Ability to develop collaborative relationships. Good verbal and written communication skills. Ability to work efficiently and hold the team accountable to meet expectations. Availability to work nights, weekends, holidays, and outside regular hours. Proficient in using technology (Register, Keyboard, iPhone, Calculator). Ability to stand or walk up to 100% of the time. Lifting up to 50 pounds occasionally to frequently. Frequent stooping, kneeling, crouching, or crawling. Experience : Minimum 2 years management experience. High school diploma or equivalent required; some college preferred.

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