Find Your Fit at DSW

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in our decisions. Our value of 'We Belong' means including many voices at the table, with different perspectives adding to the dialogue. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be part of the evolution of DSW. Reports to : Store Manager and/or Co-Manager Our Values : We Love What We Do Bring positive energy and enthusiasm. We Own What We Do Give and receive feedback openly and embrace change as opportunities for growth. We Do What’s Right Model high standards of honesty and integrity. We Belong Value unique experiences and encourage different perspectives. Essential Duties and Responsibilities : Be empowered to meet the customer where they are and personalize their experience : Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associates to achieve store goals and KPIs. Respond promptly to customer and associate requests or feedback. Maintain store standards to ensure customers have a positive experience. Complete daily open/close tasks including cleaning, recovery, and maintenance. Partner with Store Manager to develop strategic plans, review, and communicate action plans to ensure tasks are completed. Be committed to providing a consistent positive customer experience : Review and communicate progress on goals regularly. Understand business trends and communicate them to management. Leverage inventory reports to maximize sales and improve merchandise presentation. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Ensure policies and procedures are followed in collaboration with the Store Manager. Leverage in-store and digital services to bring the power of shoes to life : Manage inventory activities including freight receipt, product placement, markdowns, and stock management. Coordinate omni-channel activities such as Charge/Send and Buy Online Pick Up In Store (BOPIS). Ensure supply needs are met for smooth operations. Prioritize customer safety and satisfaction : Ensure a safe environment for customers and associates; regularly check equipment. Support associates in resolving customer concerns and escalate issues when necessary. Assist Store Manager with scheduling, labor management, and payroll activities. Participate in performance reviews and provide feedback to team members. Foster a fun and energetic store environment : Recognize team achievements using company tools. Develop team through training, coaching, and motivation. Assist in recruiting, interviewing, and onboarding new team members. Perform other duties as assigned. Required Skills : Excellent customer service, professionalism, and enthusiasm. Ability to build collaborative relationships. Strong communication skills. Ability to work efficiently under time constraints. Availability for nights, weekends, holidays, and flexible shifts. Proficiency with store technology (registers, devices). Physical ability to stand, walk, lift up to 50 pounds, and perform physical tasks regularly. Experience : Minimum 2 years of management experience. High school diploma or equivalent; some college preferred.

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