Director of Retail Property Management
New Today
Director of Retail Property Management
The Director of Retail Property Management will be instrumental in optimizing the performance of our expansive 500,000+ square foot retail portfolio. This position is responsible for driving operational excellence, enhancing tenant satisfaction, and contributing to the overall value of the company's real estate assets. This role requires a proactive and collaborative leader who can navigate complex relationships, drive operational excellence, and contribute significantly to our continued success in the retail sector.
Reports to: SVP - Operations
Direct Reports: None initially; expected to build and lead a team as the function grows
Travel: 30%
Duties/Responsibilities: The duties listed below are an outline of the role's responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
- Oversee all aspects of performance for Landmark's 500,000 square feet of retail property, ensuring optimal operation and value creation.
- Develop and maintain strong relationships with retail tenants, acting as a primary point of contact for inquiries, concerns, and strategic collaborations.
- Partner with local Community managers to support tenant engagement and retail marketing initiatives.
- Collaborate with the Commercial Asset Management team to ensure a smooth transition of tenant relationships post-lease execution.
- Partner with property facilities teams to ensure timely inspections, preventative maintenance, and efficient resolution of issues within retail spaces.
- Guide and support retail tenants through the construction and fit-out process, ensuring smooth grand openings and optimal ongoing operations within our properties.
- Contribute to the strategic planning and growth of the retail portfolio, identifying opportunities for improvement and expansion.
- Recruit, develop, and lead a future team of retail management specialists, providing guidance, mentorship, and fostering a collaborative and high-performing environment.
- Monitor and report on key performance indicators (KPIs), including financial performance, tenant satisfaction, and operational metrics.
- Ensure lease compliance and support leasing and renewal processes in collaboration with legal and leasing teams.
Education & Experience
- Bachelor's degree in Business Administration, Real Estate, or a related field (MBA preferred).
- Minimum of 10 years of progressive experience in retail property management.
- Proven leadership experience with the ability to manage teams and build cross-functional relationships.
Preferred Knowledge, Skills, & Abilities
- Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing challenges.
- Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in property management software and Microsoft Office Suite (especially Excel).
- In-depth knowledge of retail tenant needs, market trends, lease structures, and operational best practices within a retail environment.
Work Environment
- The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
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Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Location:
- Atlanta
