Golden Gate National Parks Conservancy is hiring for a leadership role in Alcatraz Retail. This is a full-time position based on Alcatraz Island with potentiality for other park locations as needed.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Overview Position: Director, Alcatraz Retail (DAR)

Base pay range: $110,000.00/yr

Salary/Benefits: $110,000/year (Grade 24). Benefits include medical, dental, vision plans, up to 3 weeks of paid vacation plus holidays, personal and sick days; 403(b) retirement plan (3% employer contribution); Employee Assistance Program; employer-matched Commuter Program; employee discounts, and more.

Organization and Department Organization Description: Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) is the nonprofit partner of the National Park Service. It supports the Golden Gate National Recreation Area (GGNRA) and works with partners to enhance park stewardship, education, and access.

Department Description: The Interpretive Centers and Sales Department develops and operates visitor centers and merchandise programs across the Golden Gate National Parks, including Alcatraz Park Stores, Muir Woods, Lands End, and Presidio locations. The department manages warehousing, distribution, and online sales programs.

Position Overview The Director of Alcatraz Retail (DAR) is responsible for developing and implementing strategies to stabilize and grow retail operations on Alcatraz Island. The DAR will direct operations and staff to maximize financial success and provide positive visitor experiences. Responsibilities include policy and training implementation, creating a positive workplace, safety, staff development, and achieving sales and budget goals. The DAR serves as the primary liaison for Alcatraz Island retail matters and collaborates with Conservancy staff, the National Park Service (NPS), and Alcatraz City Cruises. The DAR will also oversee the guest author program to ensure its financial success.

Reports To: Senior Director, Visitor Centers

Supervision: Direct reports with authority to coach retail managers and staff toward goals and deliverables.

Essential Functions and Responsibilities

Direct, develop, and lead all retail programs, communications, and resources for Alcatraz sites, focusing on staff, sales, inventory, merchandising, signage, and visitor experience.

Develop and manage annual site budgets and expenses in collaboration with SDVC and Alcatraz leadership.

Implement and monitor compliance with retail policies and procedures to ensure a profitable division.

Manage monthly barge deliveries in collaboration with the Director of Alcatraz Operations.

Direct ordering and warehousing of products and publications on the island.

Direct data analysis and reporting to identify trends and improve sales performance.

Oversee all physical aspects of island stores to maximize efficiency, safety, and profitability.

Develop author programs, schedule authors, and manage communications for the program.

Direct year-end inventories and reconciliation processes.

Collaborate with senior leadership on new projects and opportunities.

Other duties as assigned.

Staff Development, Communication, and Collaboration

Direct, hire, coach, train, and support Alcatraz Sales and Inventory Managers to optimize operations, visitor experience, sales, and profitability.

Post jobs, recruit, interview, and hire staff with equitable practices in partnership with People and Culture.

Collaborate with internal teams to foster a positive staff experience and a collaborative work culture.

Maintain a positive, professional work environment with open communication and respect.

Meet with SDVC weekly to stay informed on all Alcatraz retail matters and ensure policy compliance.

Support Paycor/ADP processes, new hire orientation, and performance documentation.

Administer annual performance appraisals and participate in senior interpretive leadership activities.

Manage corporate expenses and reporting through Nexonia; participate in cross-branch teams as needed.

Other duties as assigned.

Conservancy, Partner, and Community Liaison

Collaborate with Visitor Services and NPS partners to improve visitor services and increase island visitation.

Represent Alcatraz Retail in meetings and task forces; collaborate with Retail Managers, SDVC, SDIDS, and VPVCS.

Ensure spaces and programs are accessible and relevant for all communities; develop partnerships across Conservancy branches.

Foster positive community relations with Indigenous Communities and other organizations.

DEI, Safety, and Facilities

Promote an equitable and inclusive work culture and advance DEI initiatives.

Coordinate with facilities, safety, and IT to maintain safe, well-maintained sites.

Manage inventory of PPE and sanitization products.

Knowledge, Skills, and Abilities

Initiative, sound judgment, and leadership by example; strong interpersonal and relational communication.

Business acumen, profitability mindset, and strategic thinking.

Time management, organization, prioritization, and project management skills.

Training and facilitation capabilities; conflict resolution and mediation skills.

Commitment to learning and growth.

Education and Experience

Minimum 5-7 years in high-volume, logistically complex retail, hospitality, or food service management.

Previous staff supervisory experience required.

Experience developing policies and training programs.

Knowledge of or ability to use POS systems; ability to create and analyze sales/inventory reports.

Proficient in Microsoft Office (Outlook, Word, Excel, Teams, PowerPoint).

Health, Safety, and Physical Requirements

Position located on Alcatraz Island; may work at Fort Mason location as needed.

Onsite 5 days per week, including one weekend day.

Work involves sitting, standing, walking, reaching; may lift up to 50 lbs; may drive a forklift (training provided).

May perform work on a dock and on a barge; CA Driver’s License required as needed.

Ability to travel across the SF Bay Area, including to Alcatraz and Fort Mason.

Application and Employment Details Application review: will begin mid-August 2025. Priority consideration for applications received by September 5, 2025.

Equal Opportunity: The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Employment decisions are made without regard to protected characteristics; qualified candidates with criminal history will be considered under the San Francisco Fair Chance Ordinance.

Notes: All employees may be required to perform duties outside of their normal responsibilities as needed.

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