Job Title: Patient Services Representative

Reports To: Patient Services Representative Supervisor

Bilingual in English and Spanish and some experience required

FLSA Status: Non-Exempt

Compensation: $20.05 - 27.07 per hour DOE

Summary: The Patient Services Representative (PSR) shall provide excellent customer service. The PSR works collaboratively and professionally with the other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of the health care services. PSR’s perform receptionist, clerical and administrative duties. These duties include accepting and responding appropriately to calls, scheduling appointments, verifying insurance, collecting and documenting payments, compiling and recording appropriate documentation, and utilizing and understanding specific knowledge of medical and dental terminology.

Benefits:

• 401K available on the 1st day of hire for all employees, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings
• Profit Sharing, all employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively
• Employee Assistance Program for counseling
• Tuition Reimbursement Program
• Medical Assistant Certification Program

Qualifications - Education/Experience:

• High school diploma/GED and verifiable experience.
• Bilingual in English and Spanish preferred.
• Basic familiarity with medical and dental office routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Proficient typing and spelling skills are essential.
• Pass PSR competency within the first 90 days and annually

Required Vaccines and Test: Influenza, MMR, Varicella, TB test, and Negative Drug Test results. Additional Vaccines may be required.

Essential Duties and Responsibilities include, but are not limited to:

• Patient Preparation & Documentation: Accurately collect and document insurance, demographics, communications, authorizations, and support services (e.g., translation, transportation); ensure timely scanning and data entry.
• Financial & Compliance Duties: Verify insurance and income, collect payments, reconcile finances daily, maintain confidentiality, follow policies, and complete all required trainings.
• Customer Service & Scheduling: Provide courteous, professional service in person and on the phone; ensure timely and accurate appointment scheduling, follow-ups, and patient access to care.
• Quality & Safety Assurance: Contribute to quality improvement efforts, follow infection control protocols, and support a clean, safe clinical environment for all patients and staff.
• Team Communication & Collaboration: Maintain smooth clinic flow, document interactions, respond promptly to communications, attend meetings, and assist across provider teams as needed.