Title: Dental Assistant II / Patient Service Representative / Driver

Department: Dental Clinical Services

Status: Hourly

Location: Assigned Dental Clinic

Reports To: PSR Supervisor / Staff Dentist

Direct Reports: None

Summary of Position: A DA II must be able to perform all the minimum qualifications of the DA II job descriptions. The role of the DA II is a nonexempt position responsible for performing a variety of duties related to dental patient care directed by dental providers. They may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling minimal clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the dental services.

Experience: Minimum one years’ experience.

Education: One academic year or longer in an ADA-accredited dental program

Licensure: Coronal polishing, radiographic certification, nitrous oxide sedation a plus. CDL training will be provided by the company.

Certifications: BLS/OSHA/HIPAA

Performance Requirements

• Must be able to sit, stand and walk for long periods of time.
• Able to read and understand the English language.
• Able to effectively maintain confidentiality of records and communicate with all levels of personnel.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with providers, management staff, and contacts outside the organization.
• Must be able to work with multiple changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality. Must be able to function as part of a team.
• Excellent attention to detail.
• Ability to maintain a neat and well-groomed appearance

Key Responsibilities

• Greet and seat patient; ready the patient for the provider
• Take/record vital signs and medical histories
• Take X-rays (radiographs)
• Speaks courteously, clearly and calmly to patients in person, or on the phone
• Gather, verify and accurately enter and update any dental, medical and insurance changes.
• Properly notify the attending dentist and working assistants of patient’s arrival and readiness.
• Answer and respond to telephone calls with professionalism and use script properly as needed when on the phone.
• Schedule patients for efficient use of doctor and staff time, making patients aware of any overdue balances.
• Provide oral hygiene instructions
• Be able to apply or assist with sealants
• Provide proper instrument set-up prior to appointment.
• Mix, prepare, and/or provide all materials and instruments requested by the provider
• Record dictated items on patient charts
• Ready unit for next patient
• Maintain cleanliness/sterility of unit, chair, counter tops, instruments and all item associated with patient care.

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient

2. Build not Blame – Focusing first on finding fault with the process rather than the person

3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers

4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description

5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.