Customer Support Representative II

Adventist HealthCare seeks to hire an experienced Customer Support Representative II for our Volunteer Department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Customer Support Representative II you will:

• Greet patients, visitors, and staff promptly and professionally.
• Inquire about the reason for their visit.
• Prepare a visitors' badge or 'green' badge as requested.
• Provide directions as needed.
• Escort visitors and provide wheelchair assistance as needed throughout the hospital.
• Provide internal and external information as needed.
• Maintain an orderly and professional appearance in the lobby.
• Help to troubleshoot visitor/patient dissatisfaction to the appropriate person/department.
• Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
• With guidance from the Director, identify the needs of the visitor/patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and/or visual difficulties.
• Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.

Qualifications include:

• High School Diploma or GED required
• Minimum of 2+ years medical office or related experience is required

Work Schedule:

Must be willing to work on holidays and weekend as needed.

Monday through Friday, 7:00 am to 3:30 pm.

Pay Range: $18.40 - $23.48

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture.