Customer Support Representative - Full Time
New Yesterday
AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
Essential Job Duties:
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with booking, scheduling, and modifying transportation services
Provide accurate information regarding routes, pricing, availability, and policies
Resolve customer complaints and service issues with empathy and efficiency
Coordinate with dispatchers to ensure timely delivery
Track and follow up on delayed or disrupted services
Maintain detailed and accurate customer records in company systems
Identify opportunities to improve customer experience and report feedback to management.
Pay Range: - , General Benefits:
As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:
Health, Dental and Vision Insurance
Company Health Savings Account Contributions
401k with company match
Company paid life insurance
Long Term Disability
Dependent Life Insurance
Accidental Death & Dismemberment Insurance
Wellness programs
Paid Holidays
Paid vacation
Weekly direct payroll deposits
Tuition Reimbursement Program
Employee Assistance Program
Job Requirements
Experience / Skill Requirements
High school diploma or equivalent required
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency with computers, and basic office software
Problem-solving skills and a customer-focused mindset
Ability to remain calm and professional under pressure
Attention to detail
Time management and organization
Team collaboration.
Category: Service Center Administration
- Location:
- Dothan
- Category:
- Office And Administrative Support Occupations