Customer Support Consultants- Collections (Spanish/English)

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you. Join us.

We are Sutherland. We provide our clients' customers with seamless, personalized and efficient experiences across a variety of industries including banking and financial services; insurance; communications, media and entertainment; healthcare; technology; retail and consumer packaged goods; and travel, transportation, hospitality and logistics. Together, our nearly 40,000 employees deliver measurable results and create exceptionally engineered brand experiences for some of the world's best-known brands.

Job Description

Consultants in this role get to:

Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.

Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.

Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.

Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Qualifications

Bilingual in English and Spanish High School diploma or equivalent

Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)

Direct client contacts technical support experience

Excellent verbal and written communication skills

Strong problem-diagnosis and problem-solving skills

Multi-tasking skills, showcased using several applications

Experience working with CRM applications (preferred)

Ability to be goals oriented

Strong communication skills and ability to express ideas clearly

$18/hr