Customer Success Manager

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This is a remote position. Customer Success Manager Location: United States (Remote)
Summary: CityGreen Services is seeking a passionate and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our clients in the Environmental Services industry. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!
Responsibilities: Build and maintain strong relationships with clients to understand their needs and ensure their success
Provide onboarding and training to new clients to help them effectively utilize our services
Proactively identify and address any issues or concerns raised by clients
Collaborate with internal teams to develop solutions that meet client needs
Monitor client usage and engagement to identify opportunities for upselling or cross-selling
Track and report on key metrics related to client satisfaction and retention
Qualifications: Bachelor's degree in Business Administration, Environmental Science, or related field
2+ years of experience in a customer-facing role, preferably in the Environmental Services industry
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously
Experience with CRM software and Microsoft Office Suite
Passion for delivering exceptional customer service
If you are a proactive and customer-focused individual looking to make a difference in the Environmental Services industry, we encourage you to apply for the Customer Success Manager position at CityGreen Services.
Requirements Bachelor's degree in Business Administration, Environmental Science, or related field
2+ years of experience in a customer-facing role, preferably in the Environmental Services industry
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously
Experience with CRM software and Microsoft Office Suite
Passion for delivering exceptional customer service
Apply
Location:
Chicago

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