Customer Success Manager

This position is posted by Jobgether on behalf of PerformYard. We are currently looking for a Customer Success Manager in Arlington, Virginia, United States.

As a Customer Success Manager, you will play a key role in helping clients unlock the full value of a leading SaaS solution by ensuring successful onboarding, adoption, and long-term engagement. This role combines client relationship management, consultative support, and product expertise to create a seamless experience that drives customer success. You'll work with executives and professionals across diverse industries, providing guidance, training, and best practices while acting as a trusted advisor. This is an excellent opportunity for a motivated professional who enjoys building relationships, solving problems, and growing within a fast-paced, supportive environment. The position is fully remote, offering flexibility while being part of a dynamic and collaborative team.

Accountabilities:

• Build long-term, trusted relationships with customers to ensure successful adoption and retention.
• Guide clients through onboarding, product configuration, and training to meet their unique needs.
• Provide ongoing consultative advice and best practices to maximize customer value.
• Respond to customer inquiries via phone and email, ensuring timely and high-quality support.
• Act as the customer's advocate internally, collaborating with product and leadership teams to address feedback and improve offerings.
• Use Salesforce and internal tools to manage customer relationships, track progress, and achieve service outcomes.
• Contribute to a positive team culture by actively engaging in activities, feedback loops, and continuous improvement initiatives.