Customer Services Representative

New Yesterday

Customer Service Rep I

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.

Essential duties and responsibilities include:

  • Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
  • Communicates concise and accurate information.
  • Confirms understanding of customer needs, issues, and requests.
  • Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
  • Escalates more complex issues to appropriate level.
  • Uses authorized system to gather information, provide information, and/or update customer records.
  • Provides standard information and education regarding service options, charges, billing, and contracts.
  • Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.

Required qualifications include:

  • High school diploma or GED (accredited).

Preferred qualifications include:

  • Bilingual (Spanish).

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay rate for this office/on-site position is $22.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including medical, dental, vision, life insurance and short term disability. As well as a stock purchase plan, company match on 401K, and more! Our employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

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Location:
Carson City

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