Customer Service Support Representative, Kailua, HI, United States

Customer Service Support Representative

4 Days Old

We are seeking a dedicated and detail-oriented Account Representative to join our team. This role involves providing exceptional support over the phone and assisting in the implementation of a residential demand response equipment upgrade program.

You will report to our Program Manager and work out of our Honolulu, HI location on a hybrid basis. For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

KEY RESPONSIBILITIES

Provide customer call support and respond to inquiries regarding the upgrade program.
Assist customers in scheduling appointments and creating schedules for the field staff.
Support field staff while in the field, helping reach customers for appointments
Educate customers about the importance and benefits of continued program participation.
Maintain productive relationships with internal and external clients.
Assist with weekly administrative duties.
Collaborate with the program team to identify opportunities for process enhancements.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

The salary range for this position is $19.71/hr - $24.61/hr. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidates work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.We are seeking a dedicated and detail-oriented Account Representative to join our team. This role involves providing exceptional support over the phone and assisting in the implementation of a residential demand response equipment upgrade program.YOU MUST HAVE

Minimum of two years experience in a call center environment with external customers.
Proven track record of working effectively in a team setting.
Strong phone communication skills and problem-solving abilities.
2 to 3 years of experience with MS Office, particularly Word, PowerPoint, and Outlook, with an emphasis on Excel.
Accurate typing skills with a minimum of 40 words per minute.
Excellent organizational, verbal, and written communication skills.
Ability to multitask and prioritize work independently.
Attention to detail and commitment to quality control practices.

WE VALUE

Bachelors degree
Organizational skills and dependability with acute attention to detail.
Comfortable working in a team environment and possessing impeccable customer service skills.
Demonstrated writing skills in proposals or work plan summaries.
Understanding of residential and commercial property maintenance.
Technical aptitude and experience working with contractors is a plus.
Strong communication skills, both written and verbal.
Experience in Project/Client Management is a plus.
Experience working with Salesforce is also a plus.
Background in Energy Efficiency is a plus.

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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Location:: Kailua, HI, United States
Category:: General

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Customer Service Support Representative

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