Adecco is currently assisting a client in their search to fill Customer Service & Support Representative positions located in Chicago, IL 60647 (Onsite or Remote), Flexible.

Pay Rate: $22 - $24/hr.

Shift: Monday -Friday, 8:00am - 6:00 pm

Client is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Associate. This team focuses on handling non-technical Support Cases and is responsible for providing quality support for our growing customer base.

RESPONSIBILITIES:

Educate and assist customers and partners with (but not limited to): EA (enterprise agreement), licensing, orders, processes, policies, and other admin-only tasks.

Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing.

Own each customer case from initial creation to resolution.

Collaborate with the technical support team to address any case that escapes your area of expertise.

Work with the leadership team to improve processes.

Work with the Support, Product, Sales and Operations teams on customer escalations.

Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

3 years of experience are required.

MINIMUM REQUIREMENTS: ("Must have" Qualifications)

Takes pride in doing excellent work, and can both teach and learn from those around them.

Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties.

Attention to detail.

DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE ("Nice to have Qualifications")

Experience with SFDC or other like CRMs

Pay Details: $22.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.