Licensed Customer Support Specialist

Wells Fargo is seeking a Licensed Customer Support Specialist as part of the The Private Bank (TPB) Service Team within Wealth and Investment Management Operations. This team supports the private bank customers with a variety of services for online and digital banking, card services and other consumer services including fraud support. As a Licensed Customer Support Specialist, you will be responsible for providing best-in-class customer experience while responding to inquiries and issues from customers for a variety of financial products and services.

In this role, you will:

• Participate in supporting internal and external customers by providing a variety of support services in account management, operations, documentation, customer service and technical support and identify opportunities for process improvements within Customer Service-Licensed.
• Review and analyze less complex product or service information, and exercise independent judgment to guide operational efficiencies, quality and compliance.
• Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the policies, procedures and compliance requirements.
• Collaborate and consult with colleagues, internal partners and stakeholders.
• Provide guidance to less experienced staff.

Required Qualifications:

• 2+ years of Customer Service-Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration.

Desired Qualifications:

• 2+ years of brokerage customer service experience in a licensed environment.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
• Ability to process complex transactions and perform extensive research to resolve complex customer issues.
• Experience meeting high production and quality standards.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Experience importing, exporting, and manipulating data using Microsoft Excel.

Job Expectations:

• Willingness to work on-site at stated location on the job opening.
• Work schedule may vary between 6 am 8 pm Monday Friday. Ability to work nights, weekends, and/or holidays as needed. Schedules will be set as need is determined.
• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. This will be communicated at time of offer acceptance. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required.
• Required Absence for FINRA 10 consecutive business days or 80 hours if working 10 hour shifts.

Posting Location:

• Minneapolis, Minnesota

Pay Range:

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$25.43 - $45.24

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.