Customer Service Representative, Tampa, FL, United States

Customer Service Representative

New Yesterday

Salary : $36,504.00 - $58,385.60 Annually Location : 33444, FL Job Type: Full-time Job Number: 02677 Department: Utilities Division: 36-050 UT Utilities Customer Service Opening Date: 09/09/2025 Closing Date: 9/12/2025 4:00 PM Eastern

Job Description

*Salary can be commensurate with education and experience

Veteran's Preference Applies

EEO Statement

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services Non-Smoking

The City of Delray Beach is a Non-Tobacco Workplace . The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.

This is general customer service, clerical and light bookkeeping work in administration of utility billing. This work involves answering a large volume of phone calls from residents regarding utility billing inquiries and providing courteous customer service, opening/closing accounts, and processing billing adjustments/charges. Work is performed under the general supervision of the Supervisor assigned to.

Essential Job Duties The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Answer to telephone and walk-in customer inquiries and complaints and provides detailed and accurate information regarding the utility billing process and requirements. Reviews and reconciles accounts for correct rates and services and adjusts accounts accordingly. Prepares correspondence in response to customer inquiries. Receive and process customer payments. Monitors illegal usage report; researches customer accounts to facilitate collection for unauthorized usage of water/sewer/garbage. Researches bad debts and initiates collection procedure; processes write-offs of bad debts; researches liens as needed for title search requests. Prepares payment agreements as needed; calculates and tracks compliance of payment arrangements made for customers who are having difficulty paying their bill. Performs various clerical duties; prepares daily deposit, data entry, processing work orders, researching returned mail, customer file maintenance, typing and filing. Validates cash and checks for utility billing payments, permits, MCR's, tap cards and other receipts and balances cash edits. Sells beach stickers. Processes NSF Checks. Fosters positive employee relations and employee morale on a City-wide basis. Minimum Qualifications High School graduation or possession of an acceptable equivalency diploma. Two (2) years of professional, verifiable general office experience. Cashier experience preferred. Requires demonstrated ability to effectively utilize personal computer and office software such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Knowledge of collection methods and procedures. Knowledge of the City's policies, procedures, and practices. Skill in effectively assisting customers. Ability to provide courteous customer service. Ability to enter and retrieve data accurately into the City's mainframe system or other required application. Ability to establish and maintain effective working relationships with employees and the general public. Ability to communicate effectively in oral and written form. Ability to manage and prioritize routine, specialized and complex assignments and problems utilizing knowledge acquired through prior education, training, and experience. Ability to adapt to an evolving and continually improving environment. Punctuality and regular attendance are essential functions of this position.

The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.

A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 10lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit at a desk and view a display screen for extended periods of time. Ability to enter data at a prescribed rate of speed. Ability to access, input and retrieve information from a computer. Work inside in an office environment.

SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change. Full-time employees of the City of Delray Beach are provided with a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long-term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group.

For a more detailed overview please 01

The City will not consider applicants who have used tobacco products for a period of at least three months prior to application for employment. The definition of "tobacco products" shall include, but is not limited to, cigarettes, e-cigarettes, cigars, chewing tobacco, pipes and snuff. Have you used any tobacco products for a period of at least three months prior to your application for employment? Yes No

What is your current education level? You must attach a copy of your degree certificate or transcripts to your application in order to be considered, otherwise it will be rejected. High School Associate Degree Bachelor Degree Master's Degree or Above

Please indicate if you are proficient in use of any of the following software applications: (Check all that apply; skills testing may be required) Microsoft Word Microsoft Excel Microsoft Outlook AS 400 Tyler New World

How many years of verifiable professional experience do you have as a Customer Service Representative in a general office environment? No experience Less than a year One year Two years Three years Four years Five years Six years or more

Please explain your verifiable experience (essential duties) as a Customer Service Representative or demonstrating excellent customer service: (Please indicate N/A if not applicable) 06

How many years of verifiable cashier experience do you have? No experience Less than a year One year Two years Three years Four years Six years or more

Please describe your verifiable cashier experience, places of work, duties, etc.Indicate N/A if not experience 08

Do you have experience answering high volume calls? No experience Yes

Please describe your verifiable experience (ex. company name, dates, essential duties) answering high volume calls? (Please indicate N/A if not applicable) 10

Are you claiming Veteran's preference? If so, you must scan and attach a copy of your DD-214 to this application. Otherwise your claim will not be considered.Please note that only DD-214 with HONORABLE discharge qualify to claim veteran's preference. Yes No

Required Question

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Location:: Tampa, FL, United States
Job Type:: FullTime
Category:: Office And Administrative Support Occupations

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