Staff Management Group is seeking a Customer Service Representative for our client in Elizabeth, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 8:30AM - 5PM
• Monday - Friday
• Plus Overtime

Pay Rate:

• $24 / hour

Job Summary:

We are seeking a Customer Service Representative to join our order management team. This full-time, on-site role is responsible for entering customer orders, resolving inquiries, and providing professional, proactive service to clients, sales reps, and third-party vendors. Ideal candidates will bring strong communication, problem-solving, and organizational skills in a sales-driven or customer-focused environment.

Job Responsibilities:

• Accurately enter customer orders in compliance with company policies and procedures
• Handle incoming calls and emails in a professional, friendly, and timely manner
• Confirm customer-specific pricing to ensure accuracy and transparency
• Communicate proactively with customers to address inquiries and resolve issues
• Collaborate closely with sales representatives and brokers to exceed service expectations
• Provide timely feedback to management and sales teams regarding service issues or customer concerns
• Coordinate order releases with third-party warehouses and maintain daily communication
• Work with internal departments to resolve pricing discrepancies and customer requests
• Maintain a positive, customer-first attitude while managing multiple tasks independently
• Support overall team efforts to ensure a high level of customer satisfaction

Job Requirements:

• MUST be bilingual - English AND Spanish
• Associate degree or equivalent work experience in customer service (sales-driven setting preferred)
• Proficient in Microsoft Office; willing to learn additional software programs
• Strong problem-solving skills with the ability to handle challenging situations professionally
• Exceptional verbal and written communication, organizational, and interpersonal skills
• Solid math, typing, and data entry skills; ability to perform basic arithmetic operations

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

#IND1