Customer Service Representative

Our client, a dynamic leader in the customer service industry, is seeking a Customer Service Representative to join their team. You will be part of the Customer Service Department supporting various teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Doral, FL

Pay Range: $23.00

Shift: 8:00 AM - 5:00 PM, Monday to Friday

What's the Job?

• Supervise the daily customer service department workflow to ensure customers are serviced in a satisfying manner and company goals are met.
• Intervene in and directly manage challenging customer situations through research, direct communication, and any other means necessary to resolve outstanding issues.
• Interact daily with customers, production, logistics, and sales staff to effectively meet customer service standards and support the Division's strategic initiatives.
• Provide tactical oversight of all divisional Customer Service operations within the order management process.
• Directly report to the Division Customer Service & Logistics Manager and supervise related customer service personnel.

What's Needed?

• Minimum of 3 - 5 years' experience in customer service; logistics experience preferred.
• Bilingual English/Spanish
• Advanced computer skills, including Excel and pivot tables.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.
• Strong efficiency and organizational skills with analytical and technical skills required to understand business practices and processes.

What's in it for me?

• Opportunity to lead a team and make a significant impact on customer satisfaction.
• Engage in a collaborative work environment that values input and innovation.
• Professional development opportunities to enhance your skills and advance your career.
• Work in a dynamic and supportive atmosphere with a focus on teamwork.
• Be part of a company that values diversity and inclusion in the workplace.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.