Customer Service Representative

New Yesterday

Customer Experience Coordinator
As a Customer Experience Coordinator, you'll be the friendly, reliable point of contact for customershelping them navigate their service requests and ensuring everything runs smoothly from start to finish. This role is perfect for someone early in their corporate career who's excited to learn, grow, and build a strong professional foundation. You'll work closely with both customers and internal teams, coordinating field service activities, providing helpful updates, and making sure each customer feels supported and informed. If you enjoy being organized, communicating clearly, and keeping things moving in a fast-paced environment, this role is an excellent opportunity to shine. Responsibilities
Serve as the main connection between customers and service teams, coordinating field service requests with care and accuracy. Log and manage customer inquiries, ensuring all details are clear and up to date. Provide timely service estimates and job quotations to help customers make confident decisions. Track ongoing work orders and communicate updates through the customer portal or direct outreach. Use Microsoft CRM and ERP tools to manage customer information and service workflows. Generate reports, support daily tasks, and balance multiple priorities in a dynamic environment. Essential Skills
Familiarity with ERP and CRM systemsexperience with Microsoft Dynamics and Navision is a plus. Strong customer service mindset with excellent administrative and organizational skills. Experience with order processing, scheduling, or project coordination (1+ year preferred). Proficiency in Microsoft Office Suite. Additional Skills
Understanding of purchase orders, RMAs, and invoicing processes. Ability to adapt in a growing, evolving company. Eagerness to learn, contribute, and build a meaningful career path. Work Environment
This is a fast-paced, supportive workplace that values honesty, loyalty, teamwork, and personal development. It's an excellent place to start your corporate career, with leaders who truly invest in employee growth and promote from within. You'll work onsite four days a week with the flexibility to work from home on Fridays. Seating is pit-style or cubby-style to encourage collaboration and support. Training is fully in-office for 26 weeks (8 AM5 PM or 7 AM4 PM), and once ramped up, your start time may vary between 6 AM and 8 AM to support both East and West Coast customers. This position begins as a contract role with the potential to convert into a permanent position based on performance and business needsmaking it a great launchpad for career progression. Job Type & Location: This is a Contract position based out of Lake Forest, CA. Pay and Benefits: The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: This is a hybrid position in Lake Forest, CA. Application Deadline: This position is anticipated to close on Apr 10, 2026.
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Location:
Foothill Ranch

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