Customer Service Representative

New Yesterday

Customer Service Representative

The Kansas Department of Labor (KDOL) are recruiting talented individuals to join our team as Customer Service Representatives (Program Specialist I) for the Kansas Unemployment Insurance Contact Center. These positions provide support to a fast-paced, high volume inbound call center, where you will have the opportunity to make a positive impact on the lives of individuals seeking unemployment benefits.

Duties and Responsibilities:

Support Claimants: Assist individuals with their unemployment applications, providing expert guidance and resolving inquiries empathetically and efficiently.

Technical Assistance: Ensure seamless navigation through the unemployment insurance process.

Compensation:

Competitive Starting Pay: Begin your journey with us at $16.94 per hour.

Increases: Enjoy pay raises to $17.39 per hour at 3 months, $17.79 per hour at 9 months, and $18.26 per hour at 18 months.

Bilingual, fluent English/Spanish: Begin your journey with us at $17.79 per hour.

Bilingual Increases: Enjoy pay raises to $18.26 per hour at 3 months, $18.70 per hour at 9 months, and $19.16 per hour at 18 months.

Apply
Location:
Topeka

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