Customer Service Representative

New Today

CoWorx Staffing Services has an exciting opportunity working with one of our premier clients in the Olive Branch, MS area. The position is for a Customer Service Representative. It is a temp to hire opportunity.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
The schedule for this position is as follows. If you can not work this particular schedule, please do not apply. Wednesday 12pm-6pm, Thursday, Friday & Saturday 6am-6pm.
The Customer Service Representative (CSR) is a front-of-house, office-based role. This is not a physical warehouse role like a Shipping & Receiving Clerk or Forklift Operator. While candidates may have some shipping/receiving in their background, they must also have CSR/Dispatcher-type experience to be considered a fit. What a Strong CSR Candidate Looks Like (Must-Haves): Direct driver interaction → check-in/out, dock assignments, enforcing safety, handling driver issues. WMS experience (Synapse, M2K, SAP, or comparable) → creating, managing, and closing inbound/outbound orders (not just scanning/printing). Inbound & outbound flow management → experience handling both simultaneously. Order/documentation accuracy → generating/printing BOLs, verifying shipments, real-time order closure. Communication skills → first point of contact for drivers and operations, confident escalating issues. Problem-solving under pressure → ability to keep trucks moving even when schedules, paperwork, or product issues arise.
This is an office/front-of-house CSR role that manages: Communication with drivers Order entry/closure in WMS Inbound & outbound flow
Candidates must demonstrate prior CSR, Dispatcher, or Logistics Coordinator experience — or shipping/receiving experience where they were directly responsible for driver interaction + order management in WMS.
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Location:
Southaven, MS
Category:
Recruitment

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