Customer Service Representative

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.

Responsibilities

1. Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care
2. Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)
3. Accurately document customer interactions and maintain CRM (Salesforce.com) records
4. Follow up with customers to ensure satisfaction and build loyalty
5. Collaborate with internal teams to resolve complex service requests
6. Process Purchase Orders, build Invoices, coordinate product sample requests

• Proactively engage existing customers to understand their needs and recommend solutions
• Promote and upsell relevant products or services to meet customer needs and achieve sales targets
• Generate quotes, process orders, and follow up on sales opportunities
• Support marketing campaigns by following up on inbound leads and converting interest into sales
• Meet or exceed monthly sales and customer satisfaction goals

Qualifications

• High school diploma or equivalent (minimum)
• Previous experience in customer service, inside sales, or a related role
• Strong interpersonal and communication skills
• Proven ability to handle objections and close sales
• Familiarity with CRM systems (e.g., Salesforce)
• Excellent organizational skills and attention to detail
• Comfortable working in a goal-driven environment

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates. Over 80 percent of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes. With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.