Customer Service Representative

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Job Description

Job Description


Ascension FBO – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry, and do you enjoy a customer-centric culture? As a Customer Service Representative, you will be an integral part of providing an outstanding customer experience.

Job Responsibilities:

  • Assist customers with questions, concerns, and assist with hotel reservations, directions to local attractions, and transportation.
  • Coordinate aircraft services, including fuel and hangar storage.
  • Effective communication with team members via radio and other means of communication.
  • Pro-active interaction with customers to ensure their experience is positive.
  • Educate customers on pricing and programs.
  • Process customer invoices.

Position Requirements:

  • Minimum 2 years of customer service experience
  • High School Diploma or General Education Degree (GED).
  • Polished and professional demeanor.
  • Team player with a collaborative attitude.
  • Ability to thrive in an environment with strong standard operating principles, customer-centric, and a first culture.
  • Excellent interpersonal and verbal communication skills.
  • Good working knowledge of MS Word and MS Excel

Physical Requirements:

  • Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
  • May be required to work overtime, nights, and weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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Location:
Kennesaw
Category:
Business

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