Customer Service Representative

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Company Overview
Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Las Vegas, NV and will be on-site. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow. This job will be located in our Las Vegas, NV office and will be In-Person. In addition to competitive pay we can offer: - Heath, Dental, Vision, Life and other benefits that begin within a month - Paid maternity and paternity leave - Generous vacation allowance in addition to company paid holidays - 401(k) with company match - Substantial company product allowance - Reimbursement for internet, cell phone and gym/wellness activities Customer Service Specialist Job Responsibilities: Serves customers by answering their questions and resolving their problems.
Serves the business by helping track down the root cause of customer problems and engaging with higher management of various departments for a solution.
Conducts specialized investigations into various problem areas or opportunities by connecting directly with the relevant demographic.
Performs outbound calling to support customer engagement, follow-ups, and proactive communication.
Provides front desk support for half of the workday, including greeting visitors, answering calls, and assisting with general office needs.
Works closely with the Director of Sales and Customer Service to communicate the reality of the customer experience at Unicity.
Learns the processes and daily actions of customer service reps and Unicity Distributors, and asks “How could this be done better?”
Detailed in information gathering and note taking from interactions with the field.
Contributes to team effort by accomplishing related results as needed.
Participates in local training and development events.
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Location:
Las Vegas

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