Customer Service Representative

New Yesterday

Benefits:
401(k)
401(k) matching
Employee discounts
Paid time off
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Perform daily data entry of tracking numbers
respond to customer service emails
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
ShopMonkey experience a plus but not required
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Apply
Location:
Costa Mesa, CA, United States
Category:
Office And Administrative Support Occupations

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